Due to the nature of digital products, we cannot issue a refund once the files have been downloaded. However, we will consider granting a refund that meets certain internal criteria (e.g. duplicate order) and will grant refunds at our reasonable discretion.
Nothing here grants an obligation by stemskills to issue a refund. However, we will do everything possible to ensure that you are happy with your purchase!
Please know that your satisfaction is our goal. These contents are our humble works of art. We stand behind our products and with our customers! We want you to be satisfied with the outcome so we will make a reasonable effort to ensure that you are happy with your purchase! If for any reason the outcome is not what you expected, please reach out so we can help resolve the issue.
We’re incredibly responsive and take great care of our customers. Please feel free to get in touch with us at firstname.lastname@example.org with any questions or concerns and we'll be happy to help!
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.